1. Return Procedures

1.1 Defective Products

We have provisions for returns for defective products. If you receive a defective product, please contact our customer service team for verification.

1.2 Incorrect Product Delivery

If you receive the wrong product, or if the delivered product does not match what was ordered, we will provide the correct product or arrange a refund.

2. Return Conditions

2.1 Conditions for Return

As per our return process, customers must initiate their return requests within 12 hours from the delivery date. Failure to do so may lead to the rejection of the return or refund request.

2.2 Product Condition

The returned product must be in good condition and, where applicable, in its original packaging for us to initiate the return or refund process.

3. Return Process

3.1 Product Return Process

Where necessary, we will verify the returned product and proceed with the return process if the returned product meets our criteria.

3.2 Product Refund Process

We will verify the returned product and proceed with the refund process if the returned product meets our criteria.

4. Important Notes on Returns and Refunds

4.1 Product Condition

During the returns and refunds process, the product must remain in its optimal condition.

4.2 Packaging

The packaging of the returned or refunded product must be appropriate, secure, and tamper-proof.

5. Return Charges

5.1 Charges for Returns and Refunds

If there are any charges associated with returns or refunds, we will provide you with accurate information regarding those charges.

6. Eligibility for Refund

Products or services must be in their original condition and packaging.

Valid proof of purchase is required for eligibility.

7. Refund Process

Initiate the refund request through customer service channels.

Review and verification of eligibility.

Approved requests will undergo the refund process.

8. Refund Methods

Refunds are generally issued to the original payment method.

Processing time varies based on the payment provider and financial institution.

Some items or services may not be eligible for refunds:

• Digital downloads
• Personalised products
• Consumed or utilised services